Privé Affairs – Policies
At Privé Affairs, we are committed to providing a seamless, luxurious, and discreet experience. To ensure the highest quality of service for every client, we ask that you review our policies below.
Booking & Reservations
- All bookings must be made at least 48 hours in advance to guarantee availability.
- A 50% deposit is required to secure your date and package.
- Remaining balance must be paid 24 hours prior to your scheduled setup.
- Bookings are confirmed only after payment and receipt of all required details.
Cancellations & Refunds
- Cancellations made 72+ hours before the scheduled setup qualify for a full refund of the deposit.
- Cancellations made 48–72 hours before will receive a 50% refund of the deposit.
- Cancellations within 48 hours of the appointment are non-refundable due to preparation, materials, and labor.
- Rescheduling is allowed once at no charge if requested 48+ hours in advance.
Payment
- We accept: Zelle, Apple Pay, Cash App, PayPal, and credit/debit cards.
- Prices may vary based on location, distance, or custom requests.
- Add-ons or upgrades must be paid in full at the time of request.
Setup & Takedown
- All services include discreet setup and takedown.
- Clients must ensure the space is accessible at the agreed time.
- We are not responsible for delays caused by restricted access to the property/hotel/room.
- Takedown must occur within the time window scheduled; extended time may incur additional fees.
Hotel & Location Requirements
- Clients are responsible for confirming hotel policies regarding balloons, candles (LED only), and décor.
- If a hotel requires décor deposits or fees, the client is responsible for payment.
- We do not provide services in locations that prohibit outside vendors.
Safety & Property Protection
- Real flame candles are not permitted for safety reasons.
- We are not responsible for any damage caused by balloons, petals, or décor after setup.
- Clients assume responsibility for their environment after our team leaves.
Confidentiality
- All consultations and services are 100% discreet & confidential.
- We do not share client names, photos, or personal information without explicit permission.
Custom Requests
- Custom themes, color palettes, accessory kits, and fantasy experiences (Adventure packages) require a consultation and may involve additional charges.
- Some custom items are non-refundable once purchased or prepared.
Travel Fees
- Locations outside our primary service radius may incur additional travel fees.
- Fees will be disclosed before booking is finalized.
Damage or Loss of Items
- Any rental items (robes, props, LED candles, arches, etc.) not returned or damaged will incur a replacement fee.